Psychotherapy in Elgin, IL
Therapy That Feels Like Coming Home
Dr. Bill Bautista & Associates offers personal, practical psychotherapy for individuals, couples, and families - inclusive and LGBTQ+ affirming, with evening options.
Prefer to talk? Call now
Easy to Start
1) Reach Out
Start therapy with our short form or give us a quick call.
2) Welcome Email/Call
We contact you to confirm details and answer any questions.
3) Complete Forms
We send simple intake and consent forms to complete.
4) We Verify Coverage
Our team checks your benefits and explains any copay/deductible.
5) Get Scheduled
We match you with a good-fit clinician and book your first session.
Explore Our Services
Support for Real‑Life Challenges
Insurance & Fees
Whether you're looking to restore, refine, or enhance, our expert team is ready to help you achieve your dream results. Book a consultation today and take the first step toward a more confident you.
We’re in network with Aetna (including Meritain, GEHA, Trustmark), BCBS IL, Cigna/Evernorth, Humana, UnitedHealthcare/Optum (UMR, Surest), and Medicare Part B; see Insurance & Fees for details.
Illinois Medicaid not accepted.
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Individual $165/60m
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Couples $175/60m
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Family $200/90m
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Late cancel $65
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No-show $165.
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Coverage varies by plan. We’ll confirm copay during verification.
Who We Help
Adults · Young Adults · Teens · Couples · Families · Spanish‑Speakers · LGBTQ+ Community
Our Team
Meet Our Team!
Dr. Bill Bautista
Clinical Director, Psychotherapist
Rosie Valencia
Social Worker and Community Advocate
Dr. Domenica D. Ottolino
Child and Family Therapist
Jacqueline N. Ponce
Therapist and Social Worker
Arcelia Garay
Child and Family Therapist, Early Childhood Specialist
Ari Coss
Psychotherapist
What makes us different
Care That Feels Human - Y En Español!
Bilingual & Bicultural Care
Our therapists offer sessions in English or Spanish and honor culture, family, and identity.
Simple, Supportive Start
Call or request a callback. We verify insurance, handle forms, and match you with the right clinician.
Inclusive, Experienced Team
Licensed clinicians focused on anxiety, couples & family, trauma, and LGBTQ+ care - in person or via telehealth!
Explore Our Reviews
This is the space to share a review from one of the business's clients or customers.
This is the space to share a review from one of the business's clients or customers.
This is the space to share a review from one of the business's clients or customers.
This is the space to share a review from one of the business's clients or customers.
This is the space to share a review from one of the business's clients or customers.
This is the space to share a review from one of the business's clients or customers.
Contact Form
Request a Callback
Help & Support
Frequently Asked Questions
We provide personal, practical psychotherapy for individuals, couples, and families in English or Spanish, in-person or via secure telehealth!
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Individual Psychotherapy (anxiety, grief, depression, stress, life transitions)
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Child & Adolescent Therapy (emotions, school stress, family dynamics)
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Couples & Family Therapy (communication, conflict, repair)
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Medical & Health-Related Psychotherapy (includes weight-loss/lifestyle change support)
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Trauma-Focused Therapy
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Identity & Life Experiences (multicultural, immigration, LGBTQ+ affirming care)
Ready to begin? Contact Us or Request a Callback, and we’ll guide you through the next steps.
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Your first visit is about comfort and clarity.
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We review your goals and what brings you in.
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Your therapist learns your story, strengths, challenges, and preferences.
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You’ll leave with a plan—how we’ll work together and when to meet next.
Typical sessions are about 60 minutes. You can choose in-person or telehealth!
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We’re in-network with major plans, including Aetna (Meritain/GEHA/Trustmark), Blue Cross Blue Shield of Illinois, Cigna/Evernorth, Humana, UnitedHealthcare/Optum (UMR/Surest), and Medicare Part B. Coverage varies by plan.
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Use Verify Insurance, and we’ll confirm your benefits before your first session.
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Self-pay is available (typical ranges published on our Insurance & Fees page).
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We’ll explain any copay/deductible so costs are clear.
Unsure about your plan? Tap Verify Insurance, we’ll check and follow up!
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Telehealth sessions happen through our secure client portal (no special software needed).
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You’ll receive a private link and instructions in your welcome email.
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Join from a quiet, well-lit space with a stable connection to a phone, tablet, or computer.
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Telehealth is available to clients located in Illinois at the time of the session.
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Prefer Spanish? We offer sessions in English or Spanish.
New here? Choose Start Therapy and we’ll send your portal invite.
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We hold your time just for you. If you need to cancel or reschedule, please do so at least 24 hours in advance.
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Late cancel: $65
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Missed appointment: $165
We understand life happens. If an emergency occurs, contact us as soon as possible. You can manage appointments through the client portal or by calling our office.
Need to make a change now? Use Client Portal or Contact.
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